FAQ’s

Why choose Foster Fuels?

Established in 1921, Foster Fuels, Inc. is a third-generation, Foster family-owned and operated business headquartered in Campbell County Virginia. We now serve customers in all regions of the United States and we pride ourselves on our customer service. Call any of our location’s numbers, day or night, and a person will answer, not a machine. We are a full-service company. We will handle everything from helping you find the perfect gas appliance, to installation, fuel delivery, and maintenance. Our full-time service crews are highly trained and certified ensuring that you receive the highest quality product possible. Foster Fuels has the capacity to serve any size customer with reliability, strong customer service, and fair pricing. We’ve been staying strong and growing for over 90 years and we will continue doing so for many years to come. Find out what others are saying about Foster Fuels.

Where do I start?

Foster Fuels is happy help you with any questions you have. We will even to come to your home or business and provide you with a free estimate. Become a customer by filling out our “Become a Customer” form or talk to our friendly staff by calling toll free at 800-344-6457.

What if I currently use another fuel service provider?

We want you to become a part of the Foster Fuels family and experience the difference. We will switch out your current provider’s tank and replace it with a Foster Fuels tank at no charge. We will also do a safety leak check, at no charge, to ensure that your system is safe. We will do everything possible to make your transition as smooth as possible. Become a customer today by calling or going to our “Become a Customer” page.

What if I don’t have a tank?

Most of our customer use Foster Fuels tank rental program. This allows you to make small, manageable, quarterly payments instead one larger upfront transaction. With our rental program, Foster Fuels assumes the responsibility to maintain your tank and any maintenance required. We also sell tanks and we will help find the best tank size for you and your needs. Learn more about our tanks here.

How do I know if I’m out of gas?

Each tank has a gauge on it. The gauge shows the percentage of gas left in your tank. It the dial is at 50 your tank is 50% full. We suggest you have your tank filled before it gets below 20%. Once your tank is below the 20% mark, you run the risk of depleting the pressure in your tank, which could interrupt the operation of your appliances. Most all of our customers choose to be on the autofill program so they do not have to worry about running out of gas. Our highly trained drivers will check your tank regularly, at no charge, so you don’t have to.

What do I do if I smell gas?

Please don’t risk it! If you smell something call us and take the following precautions. We want to help you through it.

  1. No flames or sparks! Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  2. Leave the area immediately! Get everyone out of the building or area where you suspect gas is leaking.
  3. Shut off the gas. Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
  4. Report the leak. From a neighbor’s home or other nearby building away from the gas leak, call Foster Fuels or your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department.
  5. Do not return to the building or area until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so.
  6. Get your system checked. Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

Learn more about safety by visiting our Safety page.

Where do I buy my gas logs?

At Foster Fuels we have full service showrooms were you can see how the gas appliances operate. Choose us for your gas logs and we make sure you receive the best quality service and appliances offered in the industry. We strive to sell American made appliances that are top quality and reliable. Our expert sales staff is trained and knowledgeable and will help you find the best fit for your family or business. You want quality and safety in your home and so do we. Comes by one of our showroom location or order online.

What appliances can use propane?

Propane is a very versatile gas. You can use propane for gas logs, grills – indoor and outdoor, tankless water heaters – endless hot water, supplemental heaters, gas lights, patio heaters, cooking, clothes dryers, etc. Learn more about propane is its benefits by visiting our Propane page.

What if I need service on my gas appliance?

Foster Fuels is a full service company and would be happy to repair, service, or answer any questions you may have about your gas appliance. Please contact us today.

Do my gas logs need to be cleaned?

Yes, we recommend you set up a log cleaning with one of our highly skilled and trained professionals at least once a year. Pet hair, dust, spider webs, and other small particles can end up clogging and disabling your logs from lighting. Our trained technicians will carefully and efficiently clean you log set ensuring a longer lasting appliance that operates efficiently. Request a gas log cleaning here.

Why are my logs producing soot?

If your gas logs are producing soot, there could be a few things happening. They could be dirty, the logs may have shifted out of position, or the log set might be old. There could be several different reasons why soot is being produced but soot should not be coming from your gas logs. Please call us and we will have one of our trained technicians come inspect the situation.

I can’t light my pilot light.

Sometimes when gas logs have been out of use for a while, like over the summer, it could take several minutes for the pilot to light. You gas logs may also need to be cleaned. Please give us a call if you are having trouble lighting your pilot and are trained staff will help you manage the situation quickly and safely.

Should I choose an above ground or underground tank?

Which tank you choose is a personal preference; however there are some localities that require underground tanks. No matter which tank you choose you can be assured that Foster Fuels will provide you with the best quality craftsmanship that will last for many years. Underground tanks are not harmful to the soil and propane is nontoxic. One of the main benefits of having an underground tank is the only thing that is visible is the lid which is there for the driver to access to fill the tank. Usually the lid is painted green to match the environment around it.

What do I do if I am moving?

Each customer has a unique set of circumstances when moving to a new location. Please call the office near you and we will help take care of your individual situation.

What is the Hazmat fee?

It is Foster Fuels priority to ensure you, your family and your assets are continually safe. Our hazmat (an abbreviation for `hazardous material’) fee enables our technicians and drivers to be qualified in handling hazardous materials by aiding in the teaching and certifications required. We have one of the lowest fees in the industry. To learn more about our safety program please visit our safety page.

What is propane?

Propane is an energy-rich gas. It is a hydrocarbon (C3H8) and is sometimes referred to as liquefied petroleum gas, LP-gas, or LPG. For more information on propane, please refer to our propane page.

What if I need fuel on a holiday?

Foster Fuels is full service and will delivery any time any day if the need arises. We are a 24/7 business and always prepared to serve our customers.

Last winter my propane provider had problems delivering fuel to me. I ran out of fuel several times. How does Foster Fuels handle high demand?

Foster Fuels is not reliant on any other third-party service to receive our fuel. We are in control when it comes to getting our fuel. We own a large transport division that brings fuel directly from the pipeline to our facility and then to your home or business. This ensures a constant flow of fuel to our customers. That is why so many customers trust us to provide emergency fuel to their businesses across the nation. Visit our Emergency Response Team page to see why we are the company other rely on to receive critical fuel in time of need.

What areas do you serve?

Though we are licensed in every state and are prepared to delivery fuel across the nation, we provide our full-service to Central and Southside Virginia as well as the Charlottesville area. To find out if you are in our service area please call the location nearest you.


 
 
If you don’t see your question above, please feel free to contact us by calling or filling out the form below and we would be happy to help.
 
 

Please provide these fields so that we may serve you better

Please check any products below that you would like more information about.

Petroleum Products
Showroom Products

Accreditations: